Frequently Asked Questions

To purchase BlueStar products, please visit an authorized BlueStar dealer. CLICK HERE to locate the dealer nearest you.

BlueStar does not support any warranty or service work for products purchased from unauthorized dealers.

No, BlueStar ranges are sold exclusively through authorized dealers.

The starting price for all BlueStar products is listed on the individual product page for that item.  Customizing with paint, designer trim and other features will be additional.  For an instant quote on select BlueStar cooking, refrigeration & ventilation products visit www.bluestarcooking.com/byo

For available colors, please visit our Build Your Own tool at www.bluestarcooking.com/byo . Please note that this color chart is a guide. For a better representation of the 1,000+ colors available on a BlueStar range, please see a dealer’s RAL color guide. To purchase an RAL color guide or a color sample visit our online store.  CLICK HERE to shop now.

• Color: BlueStar products are available in over 1,000 colors and finishes.
• Knob Color: Choose from over 190 different colors or 10 metal finishes (Limited to BlueStar cooking products).
• Trim: Choose from 10 designer trims
• Swing Doors: Change from a traditional drop down oven door to a swing door. (Limited to RNB Series ranges only)
• Burner Moves: Change the layout of the burners on BlueStar ranges and rangetops

Island trims come standard on all BlueStar ranges and rangetops.  Additional heights are available with most models having the option of 6″, 17″ or 24″.  See individual product specifications for available backguard options.

For specifications on BlueStar products, please visit the products page and click on the product you’re interested in.  Individual product specifications are available under the Specifications & Downloads drop down menus.

The new PowR Oven™ features a power burner that is located inside the back of the oven cavity. This burner technology, which is widely used in commercial ovens, provides heat directly to the cooking chamber, enabling faster preheating and overall enhanced efficiency. When the power burner is running the convection fan cycles on a low speed to promote even heat distribution throughout the oven cavity.

No, there is no additional heating element in the bottom of the oven. The power burner, located at the back of the oven cavity, provides a more efficient heat source.

All units come standard with a convection fan. It is controlled by a switch located on the front control panel. For more efficient and even baking and roasting, use your PowR Oven™ with the convection fan turned on. If you choose to use the convection fan, standard adjustments in temperature are recommended. The convection fan will always run at a low speed when the power burner is on. The fan will run at a high speed when the burner is not lit and if the convection switch on the front control panel is on.

The power burner cycles to maintain the desired air temperature for a constant and even heat. The power burner flame will automatically ignite and extinguish during this process. The blue indicator light, located on the front control panel, will turn on every time the power burner is on as the oven cycles to maintain the set temperature.

No, the cavity design, which features coved corners, and the automatic cycling of the convection fan while the power burner is running promotes consistent heat distribution for even roasting and baking.

Recommended temperatures are a great starting point. With the power burner you may need to adjust your temperatures slightly to get your desired results. In general lighter, smaller recipes such as cookies, muffins, and thin layer cakes, will cook in roughly the same amount of time as your recipe. The denser the recipe (e.g. cheesecakes, pound cakes, large meats) the faster the cook time will be verses your recipe. Consult your user manual for additional guidance.

No, the power burner located on the back wall of the cavity is the heating element for the oven.

Although the indicator light is on, it may take up to one minute for the power burner to ignite, this is normal.

The power cord is 5ft long.

Yes, both casters and legs are available. Each range comes standard with legs. Casters must be requested at the time of order.

All Platinum™ Series ranges come standard with all burners.

• Platinum, Nova (RNB) and RCS Open Burner Models: Remove the front left grate (round and square) and the serial plate will be located on the side wall of the unit.
• Sealed Burner Series (2018 or newer): The serial plate is located on the left underside of the heat deflector which is the piece between the control panel and oven door on the unit.
• Sealed Burner Series (Pre-2018): Pull unit away from wall and remove the backguard on the back of the range.  The serial plate will be located under the cooktop lid.  Contact BlueStar Customer Service at (800) 449 – 8691 if assistance is needed.

• Built-In Refrigerators: Extend the full extension rack from the refrigerator cavity and the serial plate is located on the front left wall of the unit.
• Freestanding Refrigerator: Extend the full width drawer and serial plate will be located within.

• 2018 or new models: The serial plate is located on the underside of the control panel on the left side of the unit.
• Pre-2018 models: Remove the control panel cover and the serial plate will be on the left side interior of the unit.

• Remove all knobs, grates and burner bowls from unit.  Remove wingnuts located under the cooking surface.  Serial plate will be located within the cooktop cavity.

• The serial plate is located under the front center of the unit.

• Remove the baffle filters from the unit and the serial plate will be located on the back or side wall of the unit.

Yes, it is highly recommended that a qualified technician install your BlueStar product AND complete the Manufacturer’s Performance Checklist included in the manual. For a list of qualified technicians in your area, please contact your BlueStar dealer.

The top of a BlueStar range should be 11/16 above the counter – the standard counter is 36” high, so the range should be installed at 36-11/16″. The casters can be adjusted up to ½ inches. The legs can be adjusted up to 1 inch.

Yes.

It is recommended that the gas connection is moved to the floor. However, if it cannot be moved, the gas line must be recessed to attain zero clearance.

We recommend seeking the advice of your BlueStar dealer or an expert ventilation professional.

No, whether configured for natural or LP gas, BlueStar ranges are designed to deliver the same level of BTUs.

Remove all cardboard, zip ties, paper and plastic sheathing used as packaging. Read, remove and properly discard all temporary labels and packaging material from the cooktop, burners, burner grates, oven exterior, oven rack glides, and oven racks. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Wash all removable parts including top grates, oven racks, and oven rack glides in hot, soapy water. Rinse well and dry thoroughly. Reference the Care and Cleaning section of the USE & CARE MANUAL. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

New appliances are wiped clean with solvents at the factory prior to shipping. The Burn-Off Procedure burns off any remaining processing residue. Failing to perform the Oven Burn-Off Procedure before first use may result in undesirable odors, flavors, and smoke when you use your oven for the first time. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Push in and turn the control knob counter clockwise to HIGH to start the ignition process. The igniter will spark and make a clicking sound. The clicking will stop after the burner ignites. The initial ignition may take a few seconds. You may hear multiple clicks before it ignites. After ignition, turn the knob to your desired setting. Turn the knob to OFF to extinguish the burner. The flame may linger for several seconds until all the gas in the feeder tube is burned off. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Push in and turn the oven control knob counter clockwise to any temperature setting between 150 degrees and 500 degrees F. The blue oven indicator light will illuminate indicating the oven is on and preheating. In about 10 minutes, the blue oven indicator light will turn off, indicating the oven sensor has reached the desired temperature. The blue indicator light will turn on and off as the oven cycles to maintain the set temperature. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Turn the Convection Fan switch, located on the front control panel, to ON after the oven has pre-heated and the blue oven indicator light has turned off. The convection fan can be turned on or off as desired after the initial pre-heat cycle is complete. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

No. Do not use the Convection Fan during the initial preheat cycle. Wait until the blue indicator light turns off, signaling the oven has reached the desired set temperature before turning the convection fan on. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

With the oven door shut, push in and turn the oven thermostat control knob counter clockwise to BR (broil). The blue oven indicator light will illuminate. The broiler igniter light will begin to glow and the ceramic broiler burners will light. The broiler will cycle on and off to maintain an even broiling temperature once the cavity reaches temperature. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

No. The two do not operate at the same time. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Clean spills as soon as possible to prevent sticking and build up. When the burner is cool, remove the ring grate, top grate, and the center filler grate (30’’ models only). Wash in hot, soapy water. Rinse well and dry thoroughly to prevent rusting. Handle gently to prevent nicks/chips, which can lead to rusting. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Make sure cleaning chemicals do not come in contact with any stainless steel, painted surfaces, or the infrared ceramic broiler. Do not apply commercial oven cleaners to the oven door gasket. Do not rub or scrub the gasket because it may damage the oven door seal. Do not use steel wool or metal pads to clean the interior oven walls. Make sure the area is well-ventilated when using commercial oven cleaners. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

When the oven is cool, and after each use, use a cloth and warm soapy water to clean the interior oven door window to remove baked-on stains. Rinse with clear water and dry thoroughly. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Use glass cleaner. Follow cleaner manufacturer’s instructions. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

The oven interior is coated with porcelain enamel and can be cleaned with commercial oven cleaners. Follow the cleaner manufacturer’s instructions. Do not use on door gasket, igniter, or infrared ceramic broiler. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Remove and clean racks and guides in hot, soapy water. Rinse well and dry thoroughly. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

Yes. Both can be cleaned in the dishwasher. Before operating your BlueStar range, thoroughly read the provided USE & CARE MANUAL. Please read all safety instructions prior to use.

The Interchangeable Griddle and Charbroiler System comes with 6 pieces.

(1) Cast iron frame (skirt) that holds the griddle or charbroiler in place

(2) Cast iron, two-sided griddle (flat top that features a smooth and ribbed surface)

(3) & (4) Pair of cast iron, two-sided charbroiler grates that are placed side-by-side

(5) Stainless steel diffuser, to protect the burners when using the charbroiler

(6) Stainless steel cover, if the system is kept permanently on the range

No, the cast iron pieces are not non-stick, but they are porcelain coated.

It can be placed on any two burners from front-to-back on the range.

There is a stainless steel diffuser that fits into two grooves within the frame (skirt). It is placed underneath the cast iron charbroiler grate pieces. It works to deflect any potential drippings from hitting the burners and directs them to the grease trays.

Yes, there are 2 cooking zones with the griddle and charbroiler, a front and a rear. The front and rear are controlled by using the knobs on the control panel to adjust the flame of the front and rear burners. You can adjust each zone by moving the knobs to your desired heat.

Only 1 frame (skirt) comes standard with each range.

Allow all parts to come to room temperature. For the cast iron frame, griddle, and charbroiler grates, wash with warm water and a non-metallic grill brush. Rinse well and dry thoroughly. Do not submerge grates in water for extended periods as this may cause rusting. For the stainless steel diffuser, wash with hot, soapy water. Rinse and dry thoroughly.

TIP: For easier clean-up of drip pan, add some water to the drip pan underneath the charbroiler before using.

Contact BlueStar Customer Service at (800) 449-8691

Click here to request service online

For replacement BlueStar parts, contact BlueStar Customer Service at (800) 449-8691. The BlueStar Online Store also has a number of parts and accessories available. Visit http://bluestar.mwrc.net/en/category.php to shop now.

The interior of the oven cavity is porcelained enamel and an oven cleaner will most likely be safe to use. Please refer to the cleaning product instructions / restrictions prior to use.

Yes, but we recommend that they air dry.

Locate the air filter in the fan cover on the back wall of the refrigerator.  Remove the old air filter by sliding it out of the fan cover.  Remove the new filter from the packaging, align it with the opening and slide it into the fan cover.  We recommend replacing it every six months.

You can purchase replacement air filters through customer service at (800) 449 – 8691 or our online store CLICK HERE to shop now.

Swipe the display home screen left or right to access the main options.  Press settings icon (gear icon) to access the settings options.  Press the alarm icon (bell icon).  The icon will be illuminated when the alarm is on and it will not be illuminated when it is off.

There are two types of alarms: Door and High Temperature.  The door alarm sounds continuously when the refrigerator or freezer door is open for more than 5 minutes.  Shut the refrigerator or freezer door to stop the alarm.

The high temperature alarm sounds continuously when either the refrigerator temperature exceeds 50° or the freezer temperatures exceeds 20° for more than three hours.  The home screen of the display will flash a series of dashes in place of the refrigerator and/or freezer temperature until the temperature reaches the set temperature.

Yes with the exception of the lower freezer drawer.  They can all be removed with a Phillips screwdriver and the instructions are in the use & care guide.

Use a mild solution of soap and water and a soft cloth.

Use a mild solution of soap and water and a soft cloth.

Use a non-abrasive stainless steel cleaner and a soft cloth and always follow the grain of the stainless steel.

Two.  One for the refrigerator and one for the freezer.  Independent compressors and evaporators provide optimum food preservation in both the refrigerator and freezer.  Fresh foods enjoy moist and cold air in the refrigerator and frozen foods last longer with dry, frigid air in the freezer.  The result is longer lasting fresh and frozen foods and no chance of odors circulating in between.

Lift up the top grill and turn off the power.  The power switch is located on the right behind the top grill.  The condenser is on the left.  Use a soft bristle brush and vacuum to remove dust and lint from the condenser.  Vacuum in direction of the fins to avoid damaging the condenser.  Turn the power on and lower the top grill.  We recommend cleaning the condenser coil every three to six months.

The set screws holding the handle to the door are likely loose.  Tighten the set screw in each end cap using an allen wrench.

It takes approximately two hours on the normal setting.

Max Ice increases ice production by 50%.  Normal ice production returns after 24 hours.  Swipe the main screen left or right to access the main options.  Press the Max Ice icon (ice cubes with a plus sign) to turn it on.  The icon will be illuminated when max ice is on.

It is normal for ice to stick together if it has not been used frequently.  Empty the ice bin.

• Ice maker may be turned off either in the electronic control or on the ice maker:  Swipe the display home screen left or right to access the main options.  Press the setting icon (gear) to access the settings options.  Press the ice maker icon (ice cubes) to turn it on.  The icon will be illuminated if it is on.  Open the freezer drawer and lower the bale arm on the ice maker to the on (lowest) position.  Both the electronic control and the bale arm must be on for the ice maker to make ice.  It may take up to 24 hours for the ice maker to make ice.
• Water filter may be clogged: Replace the water filter.  Lift up the top grill and rotate the old filter counterclockwise a half turn and pull it out.  It is normal for a small amount of water to drip when the filter is removed.  Remove the new filter from the packaging and insert the new filter and rotate it clockwise a half turn.  Lower the top grill.  Discard the first two full pans of ice as the ice may contain air or impurities from the water line.  To reset the water filter swipe the main screen left or right to access the main options.  Press and hold the water filter icon (filter with water droplets) for two seconds.  The remaining percentage to the right of the icon will return to 100%.  We recommend replacing the water filter every six months.
• An ice cube may be stuck in the ice maker:  Turn the ice maker off.  Reach into the ice maker and remove the ice cube.  Turn the ice maker on.
• Water pressure may be too low or too high: Water pressure shuold be between 30 – 12 psi.

Yes.  We recommend that each refrigerator have its own enclosure and there is a 1″ gap between the two refrigerators.

Schedule a service call.  The light bulbs are not customer replaceable.

• Confirm the doors are closed: If the doors were left open the lights turn off after ten minutes to eliminate excess heat.
• Refrigerator may be in Sabbath mode: Confirm if there is a star in the display home screen.  Press and hold the Sabbath mode icon (star) on the display home screen for two seconds.

Refrigerator may be in showroom mode.  Confirm if there is an “S” with a circle around it in the upper left corner of the display.  Swipe the home screen left or right to access the main options.  Press the setting icon (gear) to access the settings options.  Press the alarm icon (bell) and the blank space at the same time for three seconds.  The “S” with a circle around it should no longer be on the display.

The following noises are normal:

• Buzzing when the water valve opens to fill the ice maker.
• Clattering when the ice is dropped from the ice maker into the pan.
• Rattling during the flow of refrigerant or water.
• Whirring when the fans are operating.

The fan speeds are controlled to match the cooling requirements of each compartment.  When the refrigerator is initially plugged in or if a door is left open (for a long period of time) or large amounts of warm food and/or beverages are added, the fans(s) will adjust to a higher speed temporarily to quickly return temperature(s) to the set point(s).  Fan(s) will automatically revert to the lower speed.

The ice may have a bad taste and/or odor if it has not been used in a long time.  Throw away the ice in the ice bin.  If that does not work clean the freezer compartment and verify the water filter has been replaced and correctly installed.

Confirm food is adequately covered as uncovered food could create odors.  If that does not work clean the refrigerator thoroughly and replace the air filter.

It is behind the top grill on the right side.

Swipe the display home screen left or right to access the main options.  Press the Sabbath mode icon (star) for two seconds to turn it on.  To turn Sabbath mode of press and hold the Sabbath mode icon (star) on the home screen for two seconds.

It turns off the ice maker, interior lights and sounds.  It also ensures the refrigerator and freezer will turn on and off randomly when the door is open and it will defrost every eight hours.  The Sabbath mode icon (star) will be on the display and the refrigerator will not respond to anything but turning off Sabbath mode.

Yes.  There is a Nano coating on the perimeter of the shelves that prevents small spills from running over the edge.

Swipe the main screen left or right to access the main options.  Press the settings icon (gear) to access the setting options.  Press the alarm icon (bell) and the blank space at the same time for three seconds to turn it on.  An “S” with a circle around it will appear in the upper left corner on the display.

To turn showroom mode off swipe the display home screen left or right to access the main options.  Press the setting icon (gear) to access the setting options.  Press the alarm icon (bell) and the blank space at the same time for three seconds.  The “S” with a circle around it should no longer be on the display.

Swipe the main screen left or right to access the main options.  Press the settings icon (gear) to access the setting options.  Press the Fahrenheit/Celsius icon (F/C) to toggle between the two.  The selected one will be illuminated.

1. Press and hold either the refrigerator or freezer temperature setting on the display for two seconds.
2. After two seconds the display will show the temperature setting with up and down arrows.
3. Press the up or down arrow to establish a new temperature setting.
4. Press and hold the new setting for two seconds to confirm it.
5. Once the new setting is confirmed the display will default to the home screen.

It is no necessary as there is an internal bypass circuit which eliminates the need for a separate plug.

The water filter indicator will tell you what percentage is remaining.  Swipe the display home screen left or right to access the main options.  The remaining percentage is to the right of the water filter icon (filter with water droplets).  We recommend replacing the water filter every six months.

Swipe the display home screen left or right to access the main options.  Press and hold the water filter icon (filter with water droplets) for two seconds.  The remaining percentage to the right of the icon will return to 100%

Schedule service call:  There may be a high temperature error.

Schedule service call:  There may be a cooling failure due to electrical issues.

Schedule service call:  There may be a freezer compartment air sensor error.

Schedule service call:  There may be a freezer compartment evaporator sensor error.

Schedule service call:  There may be a refrigerator compartment evaporator sensor error.

Schedule service call:  There may be a refrigerator compartment air sensor error.

Schedule service call:  There may be a freezer compartment defrost heater error.

Schedule service call:  There may be a an ice maker air sensor error.

Schedule service call:  There may be an ice maker failure.

Schedule service call:  There may be a speed freezer fan error.

Schedule service call:  There may be a speed condenser fan error.

Ice Maker may be turned off in the electronic control:

1. Press the freezer temperature button for three seconds.  The ice maker icon should not be illuminated.
2. See technical bulletin R-007.

Water filter may be clogged:

1. Replace the water filter.
2. Pull the water filter cover forward and down.
3. Pull the water filter down and out.  It is normal for a small amount of water to drip when the filter is removed.  Wipe it up with a cloth or paper towel.
4. Remove the filter from the packaging.  Insert the new filter and push it up.
5. Close the water filter cover and push it back.
6. Discard the first two full pans of ice as the ice may contain air or impurities from the water line.

Water pressure may too low or too high:

1. Water pressure must be below 90 psi.

Schedule service call:

1. The water line may be frozen or the ice maker or water valve may be malfunctioning.

Refrigerator may be in Sabbath mode.  To turn off Sabbath mode, press and hold both the on/off and Alarm buttons simultaneously for three seconds.

The difference is the location.  An in-hood blower is located directly inside the hood, in-line is located within the duct run typically in the attic and remote is located on the roof or exterior wall.

Alternate models, manufacturers or styles of blowers are not recommended and it would void your warranty.

Air movement ratings on them may vary but based on models with comparable air flow ratings they will perform similarly.  In other words, a hood with a 1,200 CFM in-hood blower will perform the same as a 1,200 CFM remote or in-line blower.  There may be some slight differences based on duct design (length, diameter, number of elbows, etc.) but they will not usually be noticeable.

The blower CFM’s are based on the volumetric airflow ratings from the supplier, operating at maximum RPM with no static pressure and no restrictions on the inlet or outlet.  These ratings should be used as a point of reference only.  While proper removal of smoke, heat and grease may be achieved, the actual air flow will likely be less than the CFM rating.  It will be affected by the design of the duct run, size of the room being ventilation and availability of make-up air to the space.

Blower performance can be affected by many factors depending on the installation.  Performance may be affected by the duct run (length, diameter, number of elbows, etc.), type of exterior exhaust, size of the room and availability of make-up air to the space.

No.  The spring loaded flap on the HYEX remote blower is designed to keep the weather out when the blower is not operating.  The position will vary based on the speed selected as well as other factors, which can contribute to the overall air flow in the exhaust system.  This includes the duct run (length, diameter, number of elbows, etc.), size of the room and availability of make-up air to the space.

The HYEX blower housings are made of a galvanized steel which provides corrosion protection in most environments.  If exterior rust is noticed on the outside of the housing or lid, an exterior grade of a clear protective coating or paint may be applied.

3.75 amps

No.

No.

No. The hood requires its own blower system and duct run that is vented to the outside of the building. They are not to be connected to a common exhaust trunk with any other ventilating device.

We recommend that you consult with a local HVAC professional to ensure you are following all local building codes.  As a general rule we recommend the duct run be kept under 30 feet for a straight run and for every 90 degree turn in the duct run, subtract 5 feet from the total.  For example, 25 feet for a duct run with 1 elbow, 20 feet for a duct run with 2 elbows, etc.  This recommendation is regardless of the type of blower and duct diameter.

Duct needs to be made of rigid metal ductwork.  Do not use plastic, flexible or corrugated ductwork.

Some homes may require make-up air to counteract exterior ventilating appliances (e.g. bath fans, furnaces, water heaters, etc.). Bluestar does not offer any make-up air accessories and Bluestar hoods do not currently provide control connections for electrically switched remote makeup air systems. If an active make-up air system is desired for improved blower performance or necessary for local building ordinances, a separate pressure sensing switch may be added to the duct work directly above the hood to control the make-up air damper and/or fan. Customer should consult their local HVAC contractor for a stand-alone make-up air system that could be controlled with a pressure sensing switch in the duct run.

All Bluestar hoods are intended for residential use only and do not fall under the commercial classification that identifies the type of hood as Class (or Type) 1 or 2.

They are not equipped with any sort of fire suppression system, nor are they capable of being equipped with any kind of fire suppression equipment.

Yes, consumers throughout the Continental United States can order BlueStar cookware, gear, color swatches, and accessories directly from BlueStar, via our online store. To visit the store go to http://bluestar.mwrc.net/en/category.php

Your tracking information will be emailed to you when the product ships. You may also email onlineorders@bluestarcooking.com at any time for updates.

We accept Visa, Mastercard, Discover, American Express, and Pay Pal.

Our customer service department is available to you Monday – Friday from 9m – 5pm EST by calling 1-800-449-8691.

Shipping charges are calculated based off of the weight of your shipment and shipping method selected at checkout.

Payments are authorized at the time of checkout online. You can expect the charge to show up as an authorization charge on your credit card within 48 hours. Once the order ships you will receive an email stating the tracking information along with the date your purchase has shipped.

Most orders will ship within 24 hours from time of purchase.  Orders for painted knobs my take 10 – 14 business days to ship since each set is custom painted.

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